Frequently asked questions
Brook37 currently sources its teas from Darjeeling, India, one of the world's most celebrated tea-growing regions, often referred to as the "Champagne of Teas." The brand works directly with most celebrated tea estates to ensure authenticity, freshness, and exceptional quality.
Benefits of Brook37 tea vary by blend, but all teas are thoughtfully crafted to support focus, relaxation, immunity, sleep, detoxification, and overall well-being. Specific wellness benefits are listed on each product page.
We have partnered with 5,000+ businesses to donate 1% of our total revenue to sustainability. After your purchase, we will send you a note with the precise dollar amount that will go towards environmental sustainability. Our brand is also plastic neutral and invests in programs that help recover and recycle plastic waste.
Many of our teas contain natural ingredients such as herbs, spices, fruits, or flowers. Please review the ingredient list provided on each product page before purchasing. If you have specific allergy concerns, consult your healthcare provider.
If you're not completely satisfied with your purchase, please contact our customer support team. We'll review your request and work toward a fair resolution in accordance with our return policy.
Unopened tea products may be returned within 15 days of purchase. Return shipping costs are the responsibility of the customer.
Most orders arrive within 3–7 business days. Delivery times vary by destination and shipping method, but tracking information is provided once your order ships.
Brook37 currently ships across the United States. Shipping availability for additional regions may vary and will be displayed during checkout.
Yes, you can change or cancel your order. If you need to modify or cancel an order, contact Brook37's customer service team as soon as possible. The team will do its best to accommodate your request before the order is processed.
Contents vary by product. Each product page includes detailed information about what's included, whether it's loose-leaf tea, pyramid tea bags, accessories, or gift packaging.
Yes. Brewing instructions are included on the packaging and product pages to help you enjoy the ideal flavor, aroma, and experience for each tea.
Hand wash the silver infuser and spoon with mild soap and warm water, then dry thoroughly. Avoid abrasive cleaners to help preserve their finish and longevity.
We work with trusted suppliers who follow rigorous quality and safety standards. Our sourcing process prioritizes purity, consistency, and compliance with applicable food safety requirements.
Pyramid tea bags provide the convenience of a tea bag while allowing whole leaves more room to expand. Loose-leaf tea offers maximum brewing flexibility and a more traditional tea ritual.
Brook37 uses premium tea bags selected for quality, safety, and performance. Product-specific material details can be found on individual product pages or packaging.
We continually seek packaging solutions that balance luxury presentation with environmental responsibility, using materials and practices that help reduce unnecessary waste wherever possible.
We work closely with trusted growers, estates, and sourcing partners to access exceptional teas directly. We maintain high standards for quality, sustainability, and ethical sourcing.
Every Brook37 tea is carefully selected, evaluated, and crafted to meet our standards for flavor, freshness, aroma, and overall tea experience before reaching our customers.
Yes. Brook37 offers premium tea gifting solutions for businesses, events, client appreciation, and special occasions. Please contact us to discuss customized wholesale or corporate gifting options.